I just learnt second hand about the advances of it and it was stunning!
It appears to be far more advanced than in the e.g. US.
There perhaps more than 100 online shopping platforms competing with each other. The competition is cutthroat. Home delivery is very fast almost like within hours.
You can buy almost anything online and have it delivered either to your home or a facility for pickup near your home.
Even very low priced items or low priced food items can easily be delivered including regional food specialties from across China.
The items for sale also include perishable goods. Buyers report that perishable food items were home delivered with extra ice and buyers have reported that the ice was not even melted by the time it arrived.
The abundance and variety of items you can purchase online is stunning.
When a customer can not quickly resolve a dispute with a seller on these online shopping platforms, a platform agent will immediately appear on screen and intervene to resolve the issue by giving the buyer a number of very favorable options for the consumer and the seller will have to accept the buyers choice. Just one example, if the seller does not refund shipping costs for a return, the platform agent may decide to overrule the sellers exclusion.
The goal seems to be to achieve the highest possible buyer/consumer satisfaction possible albeit sometimes these online shopping platforms benefit the consumer too much at the expense of the seller.
What are the profit margins? Is it the high volume of online purchases given the extremely low prices and the intense, cutthroat competition?
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